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Refund policy

Refund policy

How do I return or exchange my product?

If for any reason you are​ not in love with your Carole Hochman purchase, we will gladly exchange your item or refund your money within 30 days of the invoice date.

Start your return here https://carolehochman.happyreturns.com/

EXCHANGE: Please start your return to view exchange options for your merchandise. Once you have selected your items and submitted your return, you will be provided a return label to ship your items back to us. Upon carrier scan, your replacement order will begin processing.

RETURN: You can choose to be refunded back to your original payment method or by a store gift card. Once you have selected which you would prefer and have submitted your return, you will be provided a return shipping label. Upon carrier scan, your refund will begin processing. Please allow up to two billing cycles for your refund to appear on your credit card statement. If you chose to receive a refund by store gift card, an electronic gift card will be emailed to you.

Please note, carolehochman.com does not cover the expense of your original shipping and handling. Free free to reach out to customer service via email customer.service@carolehochman.com or phone: 1.866.267.3945 with any questions or concerns.